Live inside NetSuite · 24/7 · 70+ languages

Meet CAIA. Your AI NetSuite coworker.

CAIA (say it KY-uh) is an AI NetSuite expert that works inside your account — answering questions, building saved searches, creating live reports and dashboards, and driving your NetSuite screen right alongside you.

24/7. No hold music. No ticket queue.

Book DemoTry CAIA Live
NetSuite session activeCAIA listeningCatalyst context loaded
You · 3:47 AMWhy is my invoice sync failing?
You · Voice callWhere do I find the license page?
CAIAMissing GL account on “MSP-Premium.” Want me to show affected records?
CAIACatalyst Dashboard → Setup → Licensing. I just opened it.
24/7
Always available
70+
Languages spoken
0 sec
Hold time

CAIA report

CAIA was tested against the Ask Oracle Agent. CAIA won.

In a head-to-head review across NetSuite support scenarios, CAIA finished ahead in 22 of 25 rounds and won every agentic action round outright.

Read the full CAIA report
22/25
Rounds CAIA finished ahead
88%
Of rounds CAIA led
5/5
Action rounds won outright
0
Actions Ask Oracle could execute

Browser Operator · Available now

CAIA does not just advise. CAIA drives NetSuite for you.

The biggest leap yet: CAIA opens a real, logged-in NetSuite session right beside your chat and works the screen like a consultant sitting next to you — navigating, reading, flagging, and capturing proof. Watch it happen, live.

A senior consultant for the work that needs clicking.

Ask in plain English. CAIA opens the live NetSuite UI, navigates to the record, reads what the API can't see, flags what's wrong, captures proof, and hands you a report — narrating every step so you're never guessing.

Drives the real screenNavigates, opens records, and works multi-step tasks end-to-end.
Sees what the API can'tRendered screens, subtabs, and UI-only values — read live.
Captures & verifiesAuto-screenshots key fields and proves the work landed.
Reports backOne-click branded PDF of the entire session.
100% available now with CAIA
app.netsuite.com · caia live session
Operator active
Open invoice INV-4821 and tell me why approval is blocked.
CAIAOn it — opening the live screen now.
CAIAFound it: line 3 is missing a Tax Code. Want me to fix it?
CAIA
Browser OperatorLive
Invoice INV-4821
CAIA
NetSuite
Navigating to invoice INV-4821...Reading header & line item fields...Flagging line 3 — missing Tax Code...Capturing screenshot for your report...9.8s
TSTDRV2742777ACME CorpInvoice
CAIA driving a live NetSuite invoice record
Line 3 — missing Tax Code
Activity log 4
Navigated to invoice INV-4821
Read header & line item fields
Flagged: line 3 missing Tax Code
Captured screenshot · added to report
Drives the screen
Reads live data
Auto-screenshots
One-click report

A real chat

Less talking about it. More watching CAIA work.

This is a real scenario: the AP lead at a Catalyst customer runs into a Connectwise invoice sync failure at 7:15 AM. CAIA is the first place the team turns.

system.netsuite.com / app / site / hosting / scriptlet.nl · CAIA chat
Connectwise IntegrationTSTDRV4821 · BlueMantisCAIA v2.0 · Catalyst AI
S
Hey — our CW invoice sync is failing since last night. Getting UNEXPECTED_ERROR: GL account missing on 14 invoices. Controller needs these posted by 9.
C
On it. Let me check your environment first.
NetSuite · suiteqlnetsuite_get_record · invoice

Found it. All 14 failures share item class “MSP-Premium” — it was created Monday, but no GL mapping exists for it. That’s why the sync is rejecting them.

Two things: this same issue has shown up after the Connectwise v2026.1 upgrade, and CAIA can draft a saved search showing every invoice affected before walking you through the GL mapping.

Want me to start with the saved search?

ConfidentNetSuite context
S
Yes please — saved search first, then walk me through the fix.
C
Here’s the saved search definition. Click Run Search to preview the 14 rows first — nothing writes until you hit Create in NetSuite.
Saved Search Preview

Catalyst AI: CW Invoice Sync — GL Missing

Record TypeInvoice
Columnstranid, entity, item, class, amount, memo
Filtersstatus=pending · class=MSP-Premium · cw_error IS NOT NULL
Expected rows14
Then for the fix: Setup → Accounting → Classifications → Class → MSP-Premium → Preferences → GL Account Mapping.
ConfidentNetSuite context
S
Perfect. One more thing — is this actually a product bug on Catalyst’s side? Feels like it should auto-map defaults.
C
Honest answer — probably yes. The Connectwise integration currently requires manual GL mapping for each new class, and your team didn’t know that was a setup step. I’d call that a documentation gap and an enhancement opportunity.

CAIA can attach this full conversation, your account context, and the fact that other customers hit it, so Catalyst can decide whether it’s a hotfix, docs update, or feature request.

CAIA isn’t sureNetSuite context
Ask CAIA anything...

Straight from production

Not a mockup. Not a concept. This is the real UI, live today.

These are unedited screenshots of CAIA running in production for Catalyst customers right now — the exact interface you get on day one.

Catalyst Report Builder · Q3 Sales PerformanceLive
CAIA production interface showing the Catalyst Report Builder with live sales performance dashboards and topic selection
CAIA running in production inside the Catalyst Report Builder.

Voice + screen share

Live error debugging and walkthroughs on demand.

Call CAIA like you'd call a coworker.

One tap and you're in a full voice conversation. CAIA greets you first, listens with sub-second latency, and talks back in your language. Share your screen with one click and CAIA sees exactly what you see — reading the error dialog aloud, pointing out the field you missed, and walking you through the fix step by step.

The full transcript saves to your chat history when the call ends, so you can reference it later. CAIA can still run SuiteQL, search docs, and create saved searches — all by voice.

  • Sub-second latency
  • Screen sharing live
  • Full transcript saved
  • Mute / unmute
  • Web search while talking
  • Voice-triggered tools
  • 70+ languages spoken
  • Reads your screen live
https://your-account.app.netsuite.com/app/accounting/transactions/custinvc.nl
Sharing
CAIA reading a live NetSuite invoice record during screen share
CAIA is reading your screen
CAIAI'm on invoice 63104 — it's Paid in Full, but there's no PO number. Want me to pull it from the memo?
CAIA speaking

Security & Trust

Powerful, never reckless.

CAIA is read-only by default, tenant-isolated, permission-respecting, and will never display credentials — even if they exist in your account data.

CAIA Can

  • See your company name, account ID, and NetSuite role
  • Check which Catalyst scripts and bundles are deployed
  • Query records your role has access to (SuiteQL, read-only)
  • Read files in your File Cabinet (within your permissions)
  • Create a saved search — only after you click "Create in NetSuite"
  • Open support tickets on your behalf (with your approval)

CAIA Cannot

  • See or display passwords, API keys, or OAuth tokens
  • Access any other customer's data — fully tenant-isolated by your NetSuite account
  • Modify, create, or delete records (except approved saved searches)
  • Exceed your NetSuite role's permissions
  • Share your conversations with anyone outside your org
  • Run destructive commands — all write ops require explicit consent

The honest FAQ

Questions everyone asks us.

Is this going to replace my support team?

No. CAIA handles the repeat 80% — the "where is this menu?", the "why is my invoice failing?", the "what does this field do?" — so your humans focus on the hard 20%. Support teams get more effective, not smaller.

Can CAIA change NetSuite data?

By default, no — CAIA is read-only. The one exception is saved searches, and even those require you to click "Create in NetSuite" after reviewing the preview. Every write action requires your explicit consent.

What if CAIA gets it wrong?

Every response shows a confidence badge. "CAIA is confident" means docs-verified. "CAIA isn't sure" means CAIA is reasoning — verify or escalate. Every response also has a 👎 feedback button we actively monitor.

Does CAIA cost extra per user?

Pricing details can be covered during your demo, once the team understands your NetSuite environment and Catalyst products.

Does CAIA store our chats?

No. Your conversations are private. We respect your data privacy and do not retain chat content for our own use — not for training, not for analytics, not for sharing. What you say to CAIA stays between you and CAIA.

What NetSuite permissions does CAIA need?

CAIA respects your login's role. If your NetSuite user can see a record, CAIA can see it. If not, CAIA can't. No elevated permissions. No admin bypass.

How do I get CAIA?

If you're already a Catalyst customer, your rep can enable CAIA on your account in under an hour. A new menu item appears inside your NetSuite — click it and CAIA is ready.